Privacy Policy
This Privacy Policy outlines how Boulevard collects, uses, and protects your personal data when you use our services.
We are committed to transparency in our data practices and give you full control over your personal information.
Data Collection
We collect various types of information to provide and improve our services:
- Account Information: Name, email address, phone number, address
- Transaction Data: Order history, payment information, purchase records
- Usage Data: App interactions, preferences, search behavior
- Device Data: Device type, operating system, IP address, unique device identifiers
- Location Data: GPS location (with your permission) for delivery and nearby services
Data Usage
We use your personal data for the following purposes:
- Providing and processing our services, including order and payment transactions
- Communicating with you about your orders, our offers, and service updates
- Personalizing your experience and providing relevant recommendations
- Improving our services and maintaining platform security
- Complying with legal obligations and preventing fraud
Data Protection
We implement strict security measures to protect your personal data:
- Encryption: All sensitive data is encrypted in transit and at rest using industry standards
- Access Controls: Limited access to personal data for authorized personnel only
- Secure Storage: Data hosted on secure servers in the UAE compliant with ISO 27001
- Regular Security Reviews: We conduct periodic security testing and audits
Data Sharing
We only share your data in the following cases:
- With Service Providers: To fulfill your orders (restaurants, grocery stores, service providers)
- With Payment Processors: To process transactions securely
- For Legal Compliance: When required by law or to protect our rights
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Restriction: Request restriction of processing your data in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through a prominent notice in our app. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions about our Privacy Policy, please contact us at privacy@boulevard.ae